Samba & Sea
Answers to most common questions about products, orders, shipments, and payments.
FAQ
Check our Size Guide before placing your order [Size Guide]. If you’re between sizes, we recommend sizing up for comfort.
For Australian orders, you may request one exchange or store credit if the item meets our return conditions.
For international orders, exchanges are not available. You may return your item for store credit only.
To be eligible:
- Items must be unworn, unwashed, and in perfect condition
- Hygiene liners and tags must remain attached
- Items must be returned in original packaging
- Returns must be requested within 30 days of delivery
Sale items are final and cannot be exchanged.
Yes, all return shipping costs are the responsibility of the customer.
We recommend using a tracked shipping service, as we are not responsible for items lost in transit.
We do not offer refunds for change of mind, incorrect sizing, or incorrect selection.
Refunds are only provided for items that are faulty or damaged, in accordance with Australian Consumer Law.
Please contact us at info@sambasea.com within 30 days of receiving your order, including your order number and photos.
If approved, your item will be resolved in line with Australian Consumer Law, which may include a refund, replacement, or store credit.
Yes, we ship worldwide from Brisbane, Australia.
International orders are eligible for store credit only and are not eligible for exchanges.
Customers are responsible for return shipping costs and any customs duties or taxes that may apply.
Australia:
Standard 3–7 business days
Express 1–3 business days
International:
Standard 7–21 business days
Express 3–10 business days
Delivery times are estimates and may vary depending on location and customs.
You will receive a tracking number once your order has been shipped.
No. All sale items and items purchased with discount codes are final sale and cannot be returned or exchanged.
Email us at info@sambasea.com
We aim to respond within 24–48 hours.