Samba & Sea – Returns & Exchange Policy

 

Refunds

• We do not offer refunds for change of mind, sizing issues, or incorrect selection.

• Refunds are only provided for items considered faulty or damaged, in accordance with Australian Consumer Law (“ACL”).

Return Eligibility

To be eligible for a return or exchange, all conditions below must be met:

• Items must be unworn, unwashed, and unused
• Items must be free from marks, stains, or odours (including perfume, deodorant, or tanning products)
• Hygiene liners and all tags must remain intact
• Items must be returned in their original packaging
• Swimwear must be tried on over underwear only
• The return must be requested within 30 days of delivery
• Items must be in perfect resale condition

Returns that do not meet these criteria will not be accepted.

 

Sale & Discounted Items

• Final Sale: All items purchased from our "Sale" section are considered Final Sale and cannot be returned, exchanged, or issued store credit, except where required by Australian Consumer Law.

• Promo Codes: Items purchased using temporary promotional discount codes (e.g., welcome codes) are eligible for store credit or exchange, provided they meet all Return Eligibility criteria.

Exchanges & Store Credit

Australian Orders:
Eligible for one exchange per order or a store credit.

International Orders (Outside Australia):
Eligible for store credit only.

Store credit may be used toward any future purchase and has no expiry unless stated otherwise.

Return Shipping Costs

Return shipping costs are the responsibility of the customer.

Original shipping fees, duties, taxes, and shipping protection costs are non-refundable and not included in store credit.

We strongly recommend using a tracked shipping service, as we are not responsible for items lost in transit.

Processing Time

Once your return is received, please allow up to 5 business days for inspection and processing.

You will be notified by email once your return has been approved.

Faulty or Incorrect Items

We take immense pride in our quality. If you receive an item that is incorrect or has a manufacturing fault, please contact us at support@sambasea.com within 14 days of delivery with your order number and clear photos of the issue.

If the item is deemed genuinely faulty under Australian Consumer Law, you will be entitled to your choice of a replacement, store credit, or a full refund to your original payment method, including reimbursement for return shipping.