Samba & Sea – Returns & Exchange Policy

Refunds

• We do not offer refunds for change of mind, sizing issues, or incorrect selection.

• Refunds are only provided for items considered faulty or damaged, in accordance with Australian Consumer Law (“ACL”).

Return Eligibility

To be eligible for a return or exchange, all conditions below must be met:

• Items must be unworn, unwashed, and unused
• Items must be free from marks, stains, or odours (including perfume, deodorant, or tanning products)
• Hygiene liners and all tags must remain intact
• Items must be returned in their original packaging
• Swimwear must be tried on over underwear only
• The return must be requested within 30 days of delivery
• Items must be in perfect resale condition

Returns that do not meet these criteria will not be accepted.

 

Sale & Discounted Items

All sale items are final sale and cannot be returned, exchanged, or credited, subject to the ACL.

Items purchased using discount codes or promotional offers are also considered final sale.

Sale items are sold as is and will not be restocked.

Exchanges & Store Credit

Australian Orders:
Eligible for one exchange per order or a store credit.

International Orders (Outside Australia):
Eligible for store credit only.

Store credit may be used toward any future purchase and has no expiry unless stated otherwise.

Return Shipping Costs

Return shipping costs are the responsibility of the customer.

Original shipping fees, duties, taxes, and shipping protection costs are non-refundable and not included in store credit.

We strongly recommend using a tracked shipping service, as we are not responsible for items lost in transit.

Processing Time

Once your return is received, please allow up to 5 business days for inspection and processing.

You will be notified by email once your return has been approved.

Faulty or Incorrect Items

If you believe your item is faulty or incorrect, please contact us at support@sambasea.com within 14 days of delivery, including photos and your order number.
Approved faulty items will be handled in line with Australian Consumer Law.