Samba & Sea – Terms and Conditions of Service

1. Overview

Samba & Sea operates this website. By accessing or using the website, or placing an order, customers agree to be bound by these Terms and Conditions of Service ("Terms"). If these Terms are not accepted, do not use the website or purchase products.

Samba & Sea reserves the right to update, change, or replace any part of these Terms at any time. Continued use of the website after such changes constitutes acceptance of the updated Terms.

All new features, tools, or products added to the website are subject to these Terms.

The website is hosted on Shopify Inc., providing the e-commerce platform for selling products.

2. Eligibility

Orders can only be placed by individuals who are at least 18 years old or have legal capacity to enter into a contract.

Products must not be used for illegal or unauthorized purposes.

3. Product Information & Availability

Efforts are made to ensure correct colour representation, but display may vary depending on the device or monitor.

Products may have limited availability and are subject to stock levels at the time of order. Quantities may be limited per customer, household, or order.

Samba & Sea reserves the right to cancel or refuse any order at its discretion.

4. Pricing & Payment

All prices are listed in Australian Dollars (AUD) and include GST unless otherwise stated.

Payment must be made in full at the time of purchase via the accepted payment methods.

Samba & Sea reserves the right to adjust prices or fees at any time without prior notice.

5. Shipping & Delivery

All orders are shipped from Brisbane, Australia, using Australia Post for domestic and international deliveries.

Domestic (Australia)

Standard shipping: 2–5 business days (once dispatched).

International (all countries)

Orders are shipped via Australia Post to the destination country and then handed over to the local postal service for delivery.

Delivery times vary depending on the destination.

Customers are responsible for any customs, duties, or taxes in their country.

Every effort is made to dispatch orders promptly, including same-day dispatch where possible. During peak periods, please allow an additional 24–48 hours for processing.

Samba & Sea is not liable for delays caused by customs, natural disasters, postal services, or events outside control.

6. Returns & Exchanges

All returns and exchanges are governed by the Samba & Sea Returns Policy and Australia Consumer Law.

Products must be returned in their original, unworn, unwashed condition with all hygiene stickers and tags attached.

Return shipping costs are the responsibility of the customer, unless required under Australian Consumer Law (ACL).

Proof of purchase is required for all returns and exchanges.

Products deemed faulty will be assessed and, if confirmed, will be repaired, replaced, or refunded in accordance with ACL.

7. Limitation of Liability

Use of the website and purchase of products is at the customer's own risk.

Samba & Sea is not responsible for indirect, incidental, or consequential losses, including lost profits, revenue, or data.

Where liability cannot be excluded under law, liability is limited to the maximum extent permitted.

8. Intellectual Property

All website content, including images, text, designs, and logos, is the property of Samba & Sea and protected by copyright and intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

9. Privacy & Personal Information

All personal information provided is handled in accordance with the Samba & Sea Privacy Policy.

Information is collected to process orders, provide customer service, and deliver marketing communications where consent is given.

10. Prohibited Conduct

Customers may not:

• Use the website or products for unlawful purposes.
• Interfere with website functionality or security.
• Upload harmful code or malware.
• Misrepresent identity or provide false information.

Violation may result in order cancellation, account suspension, or other actions deemed necessary.

We do not offer wholesale pricing or authorise resale of our products. All purchases are intended for personal use only.

11. Force Majeure

Samba & Sea is not liable for delays or failure to fulfill orders due to events beyond control, including natural disasters, government actions, strikes, or supply chain disruptions.

12. Governing Law

These Terms are governed by the laws of Queensland, Australia. Any disputes will be resolved under the jurisdiction of Queensland courts.

13. Contact Information

For questions regarding Terms of Service, orders, or returns, please contact:

Email: support@sambasea.com

Address: Samba & Sea, Brisbane, Australia